E-commerce Operations
Order processing, fulfillment, marketplace operations and workflow coordination.
E-commerce & Retail Operations
Md. Shaharier
Md. Shaharier
Hossain Jibon
E-commerce & Retail Operations Specialist
Operations-focused professional with experience in e-commerce fulfillment, reverse logistics, inventory control, retail management, customer experience, KPI monitoring, and cross-functional coordination.
0Years Experience
0Professional Roles
BBAManagement
E-commerce
Reverse Logistics
Inventory Control
KPI & Analytics
Team Coordination
About Me
Operations-focused.
Operations-focused.
Data-driven. Customer-minded.
A practical operations professional focused on building efficient workflows, improving customer experiences, maintaining operational accuracy, and supporting measurable business performance.
I bring hands-on experience across e-commerce and omnichannel retail environments, with a strong understanding of order management, fulfillment, reverse logistics, inventory coordination, retail operations, and customer support.
My approach combines operational discipline with structured problem-solving. I focus on identifying process gaps, coordinating stakeholders, monitoring performance indicators, and improving workflows that contribute to better business outcomes.
Professional StrengthTurning operational challenges into structured, measurable, and customer-focused solutions.
Reverse Logistics
Returns, exchanges, inspection, refunds and courier coordination.
Inventory Control
Stock monitoring, reconciliation and inventory accuracy.
KPI & Analytics
Performance tracking, reporting and operational analysis.
Team Coordination
Workforce planning, communication and cross-functional coordination.
Customer Experience
Issue resolution, support and service improvement.
Tools & Systems
Microsoft ExcelGoogle WorkspaceERP SystemsWMSMagentoMeta Business SuiteBizbook
01 / STRUCTURE
Map the workflow
Identify process gaps across orders, returns, inventory and coordination.
02 / MONITOR
Measure what matters
Use operational monitoring and KPI thinking to keep execution visible.
03 / IMPROVE
Turn insight into action
Coordinate stakeholders and refine workflows toward better outcomes.
Career Journey
Professional Experience
Experience across e-commerce operations, reverse logistics, fulfillment, retail management, inventory coordination, and customer service.
2019–PresentCareer timeline
3Professional roles
ReverseLogistics focus
Cross-functionalCoordination
May 2022 — Present
Assistant, E-commerce
BRAC-Aarong
- Manage high-volume reverse logistics operations across multiple channels.
- Coordinate return requests, inspection, refund, and exchange workflows.
- Work with logistics partners to improve return turnaround and operational efficiency.
- Maintain inventory accuracy through reconciliation and systematic monitoring.
- Coordinate Cash-on-Delivery refund cycles.
- Analyze return patterns and identify process improvement opportunities.
Key Contribution: Improved operational consistency through structured return processing, stakeholder coordination, and better workflow monitoring.
February 2021 — December 2021
Outlet E-commerce Manager
Shwapno — ACI Logistics Ltd.
- Managed inventory synchronization and e-commerce order fulfillment.
- Coordinated dispatch and last-mile delivery operations.
- Managed customer support and issue escalation.
- Supported sales promotions and marketing campaigns.
- Monitored order accuracy and fulfillment performance.
- Coordinated with warehouse and operational teams.
Key Contribution: Strengthened fulfillment coordination and customer service through structured operational monitoring.
April 2019 — December 2020
Outlet Manager
Khaas Food Ltd.
- Directed daily retail outlet operations and sales activities.
- Managed inventory planning and stock control.
- Supervised employee schedules and productivity.
- Monitored operational expenses and budgets.
- Supported local promotional activities and marketing initiatives.
- Monitored customer feedback and market trends.
Key Contribution: Supported stronger outlet performance through structured sales, inventory, workforce, and customer-management practices.
Academic Background
Education
Academic foundations in business administration, management, and commercial operations.
2023
Bachelor of Business Administration
Habibullah Bahar University
Major: Management
CGPA: 2.40 / 4.00
2019
Higher Secondary Certificate
Komlapur Sher E Bangla Railway Government College
Major: Business Administration
CGPA: 2.94 / 5.00
2016
Secondary School Certificate
Shahjahanpur Railway Govt. High School
Major: Business Administration
CGPA: 3.54 / 5.00
Selected Work
Contributions
Selected examples of operational work and practical contributions based on professional experience.
Contribution 01
Reverse Logistics Optimization
Structured return workflows covering requests, inspection, refunds, exchanges, inventory reconciliation, and courier coordination.
Discuss ProjectContribution 02
E-commerce Fulfillment
Supported inventory synchronization, order processing, dispatch coordination, last-mile delivery, and customer experience.
Discuss ProjectContribution 03
Retail Operations Improvement
Focused on outlet sales, inventory planning, staff coordination, expense management, promotions, and customer service.
Discuss Project01
Order & Fulfillment
Order processing, inventory synchronization and dispatch.
02
Delivery & Service
Last-mile coordination, support and escalation.
03
Returns & Control
Inspection, refunds, exchanges and reconciliation.
04
Monitor & Improve
KPI thinking, pattern analysis and workflow improvement.
Communication
Language Skills
Bengali
NativeEnglish
ProfessionalHindi
Basic
Contact
Let's Connect
Interested in discussing a professional opportunity, collaboration, or project? Send a message and let's start a conversation.
Phone / WhatsApp+880 1624565751
LinkedInlinkedin.com/in/shaharierhossain